Neuron7.ai, a new cloud software company, focused on a new category of services intelligence, has announced an initial investment of $ 4.2 million from Nexus Venture Partners and Battery Ventures.
The company, led by regular entrepreneurs Niken Patel and Vinay Saini, is helping drive the transformation of customer service into a cloud-based AI-powered workflow, particularly for companies managing complex products in technology, manufacturing and healthcare, where service organizations must support hundreds of product models, versions, bugs, and issues.
When critical errors appear on essential machines and devices, customers want a service representative to resolve their service issue immediately, preferably on the first call. But in complex service environments, metrics like first call resolution are notoriously difficult. Neuron7.ai solves this problem by leveraging the largest sources of intelligence within a company: its data and people.
By ingesting and analyzing signals in many structured and unstructured data sets, including CRM data, technical notes, knowledge base content, product manuals, device data, and even messages from Slack, intelligence powered by AI of the platform can offer accurate predictions such as root causes, resolution paths, etc. to scale. Additionally, Neuron7.ai captures the expertise of a company’s best technicians as part of closed-loop learning, making its AI more accurate.
“Our value increases multiple times when our centralized intelligence platform provides predictions in different parts of the service business: level 1 service centers, repair, field technicians, etc. AI-driven diagnostics and resolution predictions are just the beginning. Our vision is that service decisions at scale within an enterprise are made with precision through a service intelligence system of record, as multiple industries move to a results-as-a-service subscription model, Platforms like Neuron7.ai are going to be critical to a company’s services business, “said Neuron7.ai founder and CEO Niken Patel.
Other early sponsors and advisers to the company include Akash Palkhiwala, CFO Qualcomm; Ashish Agarwal, CEO Neudesic Global Services; Kintan Brahmbhatt, GM Amazon Podcasts; and Anand Chandrasekaran, Executive Vice President 59.